Job Summary:

Paveway Africa Limited, On behalf of a client we are seeking a Payroll Clerk who will be responsible for assisting in the preparation and processing of payroll for company employees. This role involves data entry, verification, and the maintenance of payroll records. The Payroll Clerk ensures that employees are paid accurately and on time while complying with company policies and legal requirements.

Key Responsibilities:

• Accurately enter and update employee information, including hours worked, deductions, and other payroll-related data.
• Maintain and update payroll records, including employee files, tax forms, and timesheets.
• To handle confidential payroll information with discretion and professionalism.
• To generate and distribute payroll-related reports to management as needed.
• Assist in preparing end-of-year financial statements, including W-2s and other tax documents.
• Reconcile payroll discrepancies and resolve employee payroll issues.
• Assist in the preparation and filing of payroll taxes.
• To ensure compliance with company policies, procedures, and internal controls.
• Respond to employee inquiries regarding payroll issues, deductions, and discrepancies.
• To provide support to HR and finance teams as needed.

Qualifications:

• Bachelor degree in accounting, finance, or related field preferred.
• Minimum of 2-3 years of experience in payroll processing or related role.
• Familiarity with payroll software.
• Strong numerical and data entry skills.
• Proficiency in Microsoft Office, especially Excel.
• Good organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.
• Knowledge of payroll laws and regulations is an advantage.

Job Summary:

Paveway Africa Limited, on behalf of our client we are looking for the Service Administrator who will be responsible for ensuring the smooth operation of the service department by managing customer service activities, coordinating service schedules, maintaining records, and providing administrative support to the service team. This role requires strong organizational skills, attention to detail, and working in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries, complaints, and service requests.
• Coordinate service appointments and communicate with customers regarding scheduling and service updates.
• To manage the daily service schedule, ensuring optimal allocation of resources and efficient workflow.
• To prepare and process service-related documentation, including work orders, invoices, and warranty claims.
• To maintain accurate and up-to-date records of service activities, customer interactions, and technician assignments.
• To provide regular updates to management regarding service department performance, customer feedback, and potential issues.
• To ensure all service activities are carried out in compliance with company policies, procedures, and quality standards.
• To monitor service processes to identify areas for improvement and implement necessary changes.
• Handle warranty claims and ensure proper documentation and resolution.
• To identify opportunities to improve service delivery and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to the service department.

Qualifications:

• Bachelor’s degree in Business Administration or related field preferred.
•  2+ years of experience in a service administration or customer service role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using service management software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Job Summary

Paveway Africa Limited, on behalf of a client we are seeking for the Desk support specialist who will be responsible for solve basic technical problems and provide support for all assigned areas. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to IT support. 

Key responsibilities; 

• To provide first-line support for technical issues related to hardware, software, and network systems.  
• Troubleshoot and resolve issues via phone, email, and remote support tools. 
• Log, track, and manage support requests using the IT ticketing system. 
• Ensure timely resolution and follow-up of all reported issues. 
• To deliver high-quality customer service, maintaining professionalism and patience while addressing user concerns. 
• Ensure user satisfaction and follow up to ensure problems are resolved. 
• To assist with routine maintenance and updates of IT systems and applications. 
•  Participate in the setup, configuration, and deployment of new hardware and software. 
• Create and maintain documentation for common support issues, processes, and procedures. 
• To update knowledge base articles and ensure information is current. 
• Work closely with other IT team members and departments to resolve complex issues and implement solutions. 
• To assist in training end-users on new technologies and software applications as needed. 

Qualifications; 

• Bachelor degree in computer science, Information Technology, or a related field.
• 1-2 years of experience in a help desk or technical support role. 
• Proficiency in Windows and Microsoft Office Suite, and common business applications 
• Familiarity with network protocols and troubleshooting tools is a plus. 
• Excellent verbal and written communication skills. 
• Ability to explain technical concepts to non-technical users clearly and effectively. 
• Strong analytical and problem-solving skills with attention to detail. 
• Ability to diagnose and resolve technical issues independently. 

Job Summary

Paveway Africa Limited, on behalf of a client we are looking for a Customer Relations Coordinator in the telecommunications sector who will be responsible for managing customer interactions and ensuring a high level of customer satisfaction. This role involves addressing customer inquiries, resolving complaints, and providing information about products and services. The Customer Relations Coordinator will play a crucial role in maintaining the company's reputation and fostering customer loyalty.

RESPONSIBILITIES

• To handle incoming customer calls, emails, and chats promptly and professionally.
• Assist customers in troubleshooting technical issues and provide guidance on product usage.
• To address and resolve customer complaints efficiently and effectively.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• To offer suitable alternatives or solutions to dissatisfied customers.
• To maintain accurate records of customer interactions and transactions.
• Collaborate with the team to develop strategies for improving customer satisfaction.
• To stay updated on the latest products, services, and industry trends.
• To participate in training sessions and workshops as required.
• Work closely with other departments to ensure seamless customer service.
• To support team members in achieving overall customer service goals.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 1-2 years of experience in customer service or a related field, preferably in the telecommunications industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Empathetic and patient demeanor.
• High level of professionalism and integrity.
• Adaptability and willingness to learn.

Job Summary

Paveway Africa Limited on behalf of a client is looking for the Shipping Line Officer who will be responsible for overseeing and managing the day-to-day operations of the shipping line, ensuring the efficient and timely transportation of goods. This role involves coordination with various stakeholders, including shipping agents, port authorities, and logistics providers, to ensure compliance with regulations and customer satisfaction.

RESPONSIBILITIES

• To coordinate and monitor the arrival and departure of vessels.
• To oversee the scheduling and routing of shipments to optimize efficiency and cost-effectiveness.
• Ensure all shipping operations comply with international maritime regulations and company policies.
• To prepare and review shipping documents, including bills of lading, invoices, and customs declarations.
• Serve as the primary point of contact for clients regarding shipment status, delivery schedules, and any issues that arise.
• To develop and maintain strong relationships with clients to ensure repeat business and customer satisfaction.
• Liaise with port authorities, customs officials, and shipping agents to ensure smooth operations.
• To work closely with the finance department to ensure timely billing and payment processes.
• To monitor the performance of shipping operations and identify areas for improvement.
• Ensure all safety protocols are followed during shipping operations.
• To identify potential risks and develop mitigation strategies.
• To conduct regular safety audits and inspections.

QUALIFICATIONS

• Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in shipping operations, logistics, or a related field.
• Experience working with international shipping regulations and documentation.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in shipping software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making abilities.

Job Summary

Paveway Africa Limited on behalf of our client is looking for a Security Officer who will be responsible for ensuring the safety and security of the premises, assets, employees, and visitors. This role involves monitoring and patrolling the premises, responding to incidents, and enforcing security policies. The Security Officer is a critical member of the team, contributing to a secure and safe environment.

RESPONSIBILITIES

• To conduct regular patrols of the premises, both interior and exterior.
• Ensure all security systems, such as alarms and cameras, are functioning properly.
• To verify identification and credentials of employees, contractors, and visitors.
• Respond promptly to alarms and incidents, including emergencies such as fire, medical emergencies, and security breaches.
• To prepare detailed incident reports and maintain records of occurrences.
• To address violations of rules and regulations, issuing warnings or reporting to higher authorities as necessary.
• To coordinate with other security personnel and departments to ensure comprehensive coverage.
• To provide assistance and guidance to employees, visitors, and customers.
• To handle security-related inquiries and concerns in a courteous and efficient manner.

QUALIFICATIONS

• High school diploma or equivalent. Additional training in security management or law enforcement is a plus.
• At least 2 years of experience in security or law enforcement is preferred.
• Strong observational and surveillance skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and handle stressful situations effectively.
• Basic computer skills for monitoring surveillance systems and preparing reports.
• Good physical condition, able to stand for long periods, and perform patrols.

Job Summary

Paveway Africa Limited, on behalf of a client, is seeking a Head Driver who is responsible for overseeing the company’s fleet of vehicles and drivers, ensuring the safe and efficient transportation of goods and personnel. This role includes managing daily logistics operations, vehicle maintenance, driver training, and compliance with transportation regulations.

RESPONSIBILITIES

• Lead and supervise a team of drivers, ensuring adherence to schedules and company policies.
• To conduct regular meetings with drivers to address issues, provide updates, and discuss improvements.
• Plan and coordinate routes, schedules, and assignments for drivers.
• To oversee the maintenance and repair of the company’s fleet, ensuring all vehicles are safe, clean, and in good working condition.
• Ensure all drivers comply with traffic laws, company policies, and safety regulations.
• To maintain up-to-date records of driver certifications, licenses, and training.
• To monitor driver performance through GPS tracking, delivery logs, and customer feedback.
• To prepare and submit regular reports on fleet performance, maintenance schedules, and driver activities.
• To maintain accurate records of vehicle mileage, fuel consumption, and service history.
• Ensure high levels of customer satisfaction through reliable and courteous service.

QUALIFICATIONS

• A high school diploma or equivalent; additional logistics or transportation management certification is a plus.
• Minimum of 3 years of experience as a professional driver, with at least 2 years in a supervisory role.
• Valid commercial driver’s license (CDL) with a clean driving record.
• Proficient in using GPS and logistics software.
• Strong understanding of vehicle maintenance and safety regulations.
• Good communication and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent organizational and time-management skills.

Job Summary

Paveway Africa Limited on behalf of a client is looking for a Resident Manager who will be responsible for the overall management and maintenance of the residential property. This includes ensuring a high level of tenant satisfaction, managing day-to-day operations, and maintaining the property in excellent condition. The ideal candidate will be highly organized, customer service-oriented, and have experience in property management.

RESPONSIBILITIES

• To address tenant complaints and resolve issues promptly.
• Conduct regular tenant meetings and maintain open communication.
• To oversee the leasing process, including showing units to prospective tenants, processing applications, and preparing lease agreements.
• To coordinate and supervise maintenance activities to ensure the property is well-maintained.
• Oversee contractors and vendors for repairs, renovations, and routine maintenance.
• To maintain accurate records of property-related transactions and activities.
• Prepare and manage budgets, monitor expenses, and report financials to the property owner.
• To collect rent and manage accounts receivable.
• To ensure the property complies with all local, state, and federal regulations.
• To implement and enforce safety policies and procedures.
• To coordinate with law enforcement and emergency services when necessary.
• Maintain an online presence for the property, including managing listings and social media accounts.
• To plan and execute tenant retention programs and community-building events.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Real Estate, or related field preferred.
• Minimum of 2 years of experience in property management or a similar role.
• Strong knowledge of property management practices, regulations, and procedures.
• Excellent communication and interpersonal skills.
• Proficient in property management software and Microsoft Office Suite.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Availability to work flexible hours, including evenings and weekends, as needed.

Job Summary

Paveway Africa Limited on behalf of our client is looking for a Front Office Manager who will be responsible for overseeing all front office operations to ensure guest satisfaction and smooth operation of the front desk. This role includes managing staff, ensuring efficient check-in and check-out procedures, handling guest complaints, and maintaining a high standard of customer service.

RESPONSIBILITIES

1. To supervise, train, and mentor front office staff, including receptionists, concierge, and guest services agents.
2. Schedule staff shifts and ensure adequate staffing levels.
3. Ensure efficient and friendly check-in and check-out procedures.
4. To address and resolve guest complaints and issues promptly and professionally.
5. Oversee the daily operations of the front desk, including managing reservations, room assignments, and billing.
6. Maintain accurate records and reports related to front office operations.
7. To implement and enforce standard operating procedures (SOPs).
8. Ensure accurate billing and payment processing.
9. To handle cash transactions and ensure compliance with financial policies.
10. To coordinate with other departments such as housekeeping, maintenance, and security to ensure smooth operations.
11. To conduct training programs for new and existing staff.
12. To ensure staff are proficient in using all necessary technology.
13. To build and maintain positive relationships with guests.
14. Collect feedback and use it to improve services.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
•  Minimum of 2-3 years of experience in front office operations, with at least 1 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficiency in front office software (e.g., PMS) and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts.
• High level of attention to detail and professionalism.
• Capability to work flexible hours, including nights, weekends, and holidays.

Job Summary

Paveway Africa Limited on behalf of our client is seeking for a Logistic Supervisor to join their team. Who will be responsible for overseeing and coordinating the daily operations of the logistics department. This includes managing the logistics team, ensuring the timely and cost-effective delivery of goods, maintaining accurate inventory levels, and improving the overall efficiency of the supply chain processes.

RESPONSIBILITIES

1. To supervise, train, and mentor the logistics team.
2. To plan and coordinate the logistics operations including inbound and outbound shipments, warehouse operations, and inventory management.
3. To ensure compliance with all logistics and supply chain processes.
4. To maintain accurate inventory records and ensure inventory levels are optimized.
5. Coordinate with suppliers, transport companies, and customers to ensure timely delivery of goods.
6. To resolve any issues related to transportation, delivery delays, and damaged goods.
7. To identify opportunities for improving efficiency and reducing costs in logistics operations.
8. To ensure all logistics activities comply with relevant regulations and company policies.
9. Promote and enforce health and safety standards within the logistics team.
10. To prepare and present regular reports on logistics performance, inventory levels, and costs to the Logistics Manager.
11. Analyze data to make informed decisions and provide recommendations.
12. To negotiate contracts and rates with carriers, suppliers, and other logistics service providers.
13. Maintain strong relationships with vendors and stakeholders.

QUALIFICATIONS

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 2-3 years of experience in logistics or supply chain management, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficiency in logistics software (e.g., WMS, TMS) and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Knowledge of logistics regulations and best practices.
• Ability to work in a warehouse environment.

Job Summary

Paveway Africa Limited on behalf of our client we are seeking a detail-oriented and diligent individual to join their team as a Data Entry Clerk. The ideal candidate will be responsible for inputting, updating, and maintaining accurate data within our databases and systems. This role requires a high level of accuracy, efficiency, and attention to detail.

RESPONSIBILITIES

• Inputting data accurately and efficiently into databases, spreadsheets, and other systems.
• Ensuring data integrity and completeness by performing regular quality checks.
• Updating and maintaining existing data to ensure accuracy and relevance.
• To organize and prioritizing tasks to meet deadlines and quotas.
• Assisting with data cleanup and migration projects as needed.
• Responding to inquiries and requests for data in a timely manner.
• To collaborate with team members to optimize data entry processes and workflows.
• Maintaining confidentiality and security of sensitive information.
• Adhering to company policies and procedures regarding data entry and information handling.
• To provide administrative support to other departments as needed.

QUALIFICATIONS

• 2+ experience in data entry or related administrative roles preferred.
• Excellent typing speed and accuracy.
• Proficiency in using computers and data entry software.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Good time management and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with basic office equipment such as scanners and printers.

Job Summary

Paveway Africa Limited on behalf of our client is looking for a Learning Development Officer who will be instrumental in driving the learning strategy and facilitating high-quality training programs that align with our organizational goals. You will work closely with department leaders to assess training needs and develop tailored learning solutions that enhance the abilities of our workforce and support their continuous improvement ethos.

RESPONSIBILITIES

• To identify training and development needs within the organization through job analysis, career paths, and consultation with managers.
• To design and expand training and development programs based on both the organization’s and the individual’s needs.
• To manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization.
• Monitor and review the progress of trainees through questionnaires and discussions with managers.
• Ensure that statutory training requirements are met.
• Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
• Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• To keep up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses.
• To have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages.
• To research new technologies and methodologies in workplace learning and present this research.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Education, Organizational Psychology, or related field.
• 3+ years of experience as an L&D Officer, Trainer, or similar role.
• Excellent communication and negotiation skills; ability to effectively convey information at all levels.
• Strong writing and record-keeping ability for reports and training manuals.
• Good computer and database skills.

• Strong leadership and organizational skills.
• Analytical and strategic thinking skills.

Job Summary

Paveway African Limited on behalf of our client is looking for an Office Coordinator who will play a vital role in ensuring that the administrative activities within an organization run efficiently. They are primarily responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.

RESPONSIBILITIES

1. To oversee and support all administrative duties in the office and ensure that office operations are managed smoothly.
2. Coordinate space planning and office organization, including the maintenance and alteration of office areas and equipment.
3. To provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, and managing email correspondence.
4. Develop and maintain a filing system, and ensure security, integrity, and confidentiality of data.
5. Maintain a safe and secure working environment.
6. Liaise with facility management vendors, including cleaning, catering, and security services.
7. Assist in the coordination of staff as necessary to solve administrative issues.
8. To Assist with budget preparation and expense management activities for office supplies and other items.
9. To prepare and update expense reports and requisitions.
10. To coordinate HR projects, meetings, and training seminars.
11. To assist in the recruitment process by scheduling job interviews and managing correspondence with candidates.

QUALIFICATIONS

• 2+ years of Experience as an Office Manager, Front Office Manager, or Administrative Assistant.
• Excellent time management skills.
• Ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• A creative mind with an ability to suggest improvements.

Job Summary

Paveway Africa Limited on behalf of our client is looking for a Sales Admin Officer who will be an integral part of the sales team, providing essential administrative support to ensure operational efficiency and effectiveness. This role requires a proactive approach to managing administrative tasks, supporting sales staff, and facilitating communication within the sales department and with clients.

RESPONSIBILITIES

• To assist the sales team in preparing for client meetings and presentations.
• To coordinate the submission of proposals and sales contracts.
• Manage and respond to client inquiries in a timely manner.
• To schedule and coordinate appointments, meetings, and travel arrangements for sales staff.
• Order and manage office supplies and ensure all sales team resources are available as needed.
• To prepare weekly, monthly, and quarterly reports on sales outcomes and metrics.
• To monitor the team’s sales performance against targets and provide feedback.
• Assist with the preparation and delivery of training materials and sessions for sales staff.
• To handle customer issues and complaints with a professional demeanor, escalating to appropriate channels when needed.
• Assist with the processing of sales orders and invoices.
• Collaborate with the finance department to ensure that payments are collected and recorded accurately.
• Monitor budgets and expenses related to sales activities.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong understanding of sales performance metrics.
• Excellent organizational and multitasking skills.
• Exceptional interpersonal and customer service skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Job Summary

Paveway Africa Limited on behalf of our client is seeking for a Call Centre Agent, who will be the front line of our company's customer service, handling incoming calls and customer inquiries with professionalism and care. Your role will involve solving customer issues, directing calls to the appropriate departments, and maintaining high customer satisfaction.

RESPONSIBILITIES

• To answer incoming calls in a timely and efficient manner.
• Address customer inquiries and concerns with clarity and empathy.
• To provide accurate, valid, and complete information by using the right tools, resources, and techniques.
• To process orders, forms, applications, and requests from customers.
• Document call information according to standard operating procedures.
• Follow up on customer calls where necessary.
• Meet personal/team qualitative and quantitative targets.
• To identify and escalate priority issues to the supervisor.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Maintain customer confidentiality and protect operations by keeping information confidential.

QUALIFICATIONS

• High school diploma or equivalent; further education or training in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Fluent in Swahili and English language.