Service Administrator

Job Summary:

Paveway Africa Limited, on behalf of our client we are looking for the Service Administrator who will be responsible for ensuring the smooth operation of the service department by managing customer service activities, coordinating service schedules, maintaining records, and providing administrative support to the service team. This role requires strong organizational skills, attention to detail, and working in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries, complaints, and service requests.
• Coordinate service appointments and communicate with customers regarding scheduling and service updates.
• To manage the daily service schedule, ensuring optimal allocation of resources and efficient workflow.
• To prepare and process service-related documentation, including work orders, invoices, and warranty claims.
• To maintain accurate and up-to-date records of service activities, customer interactions, and technician assignments.
• To provide regular updates to management regarding service department performance, customer feedback, and potential issues.
• To ensure all service activities are carried out in compliance with company policies, procedures, and quality standards.
• To monitor service processes to identify areas for improvement and implement necessary changes.
• Handle warranty claims and ensure proper documentation and resolution.
• To identify opportunities to improve service delivery and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to the service department.

Qualifications:

• Bachelor’s degree in Business Administration or related field preferred.
•  2+ years of experience in a service administration or customer service role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using service management software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.