Resident Manager

Job Summary

Paveway Africa Limited on behalf of a client is looking for a Resident Manager who will be responsible for the overall management and maintenance of the residential property. This includes ensuring a high level of tenant satisfaction, managing day-to-day operations, and maintaining the property in excellent condition. The ideal candidate will be highly organized, customer service-oriented, and have experience in property management.

RESPONSIBILITIES

• To address tenant complaints and resolve issues promptly.
• Conduct regular tenant meetings and maintain open communication.
• To oversee the leasing process, including showing units to prospective tenants, processing applications, and preparing lease agreements.
• To coordinate and supervise maintenance activities to ensure the property is well-maintained.
• Oversee contractors and vendors for repairs, renovations, and routine maintenance.
• To maintain accurate records of property-related transactions and activities.
• Prepare and manage budgets, monitor expenses, and report financials to the property owner.
• To collect rent and manage accounts receivable.
• To ensure the property complies with all local, state, and federal regulations.
• To implement and enforce safety policies and procedures.
• To coordinate with law enforcement and emergency services when necessary.
• Maintain an online presence for the property, including managing listings and social media accounts.
• To plan and execute tenant retention programs and community-building events.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Real Estate, or related field preferred.
• Minimum of 2 years of experience in property management or a similar role.
• Strong knowledge of property management practices, regulations, and procedures.
• Excellent communication and interpersonal skills.
• Proficient in property management software and Microsoft Office Suite.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Availability to work flexible hours, including evenings and weekends, as needed.