IT Support Officer

Job Summary

On behalf of a client, PaveWay Africa Limited is looking for an IT Support Officer who can diagnose, repair, and maintain hardware and software components, assuring full support for the company’s IT needs.

IT Support Officer Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

IT Support Officer Requirements

• Degree in computer science or information technology.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux-Ubuntu and Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.