Hotel Receptionist

JOB SUMMARY

PaveWay Africa Limited on behalf of our client is seeking a dynamic and customer-focused individual to join our team as a Hotel Receptionist in the vibrant hospitality industry in Zanzibar. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience during their stay.

RESPONSIBILITIES

• Greet guests with a warm and welcoming demeanour upon their arrival.
• Efficiently handle check-ins and check-outs, ensuring a smooth process for guests.
• Manage reservations, cancellations, and modifications in the hotel’s booking system.
• Provide accurate information about room rates, amenities, and hotel policies.
• Attend to guest inquiries, requests, and concerns promptly and professionally.
• Anticipate and address guests’ needs to enhance their overall satisfaction.
• Respond to emails and other forms of communication in a timely manner.
• Process payments, handle cash, and provide accurate change to guests.
• Maintain accurate records of financial transactions at the front desk.
• Maintain an organized and clean front desk area.
• Keep track of room availability, room statuses, and housekeeping updates.
• Assist in the preparation of reports and documentation related to guest services.
• Address and resolve guest complaints and concerns in a courteous and efficient manner.
• Collaborate with management to find solutions to more complex issues.
• Work closely with other hotel staff to ensure a cohesive and efficient operation.
• Participate in training programs and meetings as required.

REQUIREMENTS

• Proven experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software and other relevant computer programs.
• Customer-focused with a positive attitude.
• Knowledge of local attractions and services.
• Ability to work in a fast-paced environment with a flexible schedule, including weekends and holidays.