Customer Support Specialist

Job Summary

Paveway Africa Limited, on behalf of a client, is seeking a detail-focused, service-driven, confident, and friendly junior customer support specialist. The ideal candidate will have demonstrated experience in providing outstanding service and assistance to customers, be adept at de-escalating and resolving customer complaints, and be polite, professional, and approachable. The focus of the role is to assist customers with general queries and complaints.

Customer Support Specialist Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Support Specialist Requirements

• Bachelors’ Degree in Related Field.
• Experience as a Customer Support Specialist or similar CS role.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills
• Multi-tasking abilities.